At Lurgan Junior High School, we hope that issues can be addressed by talking to the relevant staff. Open communication and regular engagement between the school, parents / carers and other stakeholders is vital to nurturing positive relationships within the whole school community.

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At Lurgan Junior High School, we take complaints seriously. We always have the best interests of each of our pupils and their families at the centre of all we do. We encourage anyone with a worry to speak to us as soon as possible. If issues are dealt with at an early stage, then they are more likely to be resolved leaving no unnecessary dissatisfaction. We welcome communication with our staff. Parents/ carers can do this by contacting school and requesting to speak to their child's Form Teacher at their earliest convenience.  Staff will respond to messages as soon as possible, either by holding a telephone conversation with you or by arranging a face-to-face meeting.  We kindly ask parents to understand that most of our dedicated staff teach a full timetable of nine periods daily, alongside extracurricular commitments, and therefore may not be able to respond to queries on the same day. We take all issues seriously and make every effort to resolve matters as quickly as possible. 

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If you remain dissatisfied with the resolution to your query, we encourage you to exercise your right to follow the formal complaints procedure, which can be found in the Pastoral Care Policies section of our website and by clicking on "complaints procedure."